How Ryze Restored Subscription Continuity and Reclaimed Retention Insights Post-Migration

100%
Retention and LTV Accuracy Restored After Subscription Migration

About

Ryze is a leading mushroom coffee brand with a fast-growing subscription-based DTC model. Personalization, retention, and accurate LTV reporting are critical to their business growth.

The Challenges

  • Historical data gaps across subscription journeys
  • Broken ID mapping and inaccurate start dates
  • Over-attributed revenue from Klaviyo and Amazon
  • Manual tracking in Excel for hourly and CRM insights
  • No customer segmentation for lifecycle targeting

The Solution

Saras Analytics rebuilt Ryze’s analytics foundation by:

  • Stitching legacy and Recharge subscriptions with correct start dates
  • Restoring 24 months of historical subscription data
  • Launching a real-time hourly dashboard with CAC, CPM, and spend visibility
  • Building CRM dashboards with Klaviyo-Shopify integration and campaign attribution
  • Fixing recurring revenue over-attribution from Klaviyo and Amazon
  • Segmenting customers into OTPs, subscribers, win-backs, and reactivations
  • Integrating inventory tracking (ShipBob) and Amazon performance dashboards
  • Delivering a unified view of LTV, churn, and customer behavior across platforms

The Outcomes

  • 2 years of lost subscription data fully restored
  • Retention and LTV reporting re-enabled
  • Hourly and CRM dashboards automated in real time
  • Attribution clarity across Klaviyo, Shopify, and Amazon
  • Retention team empowered with lifecycle segmentation
  • Data foundation built for long-term personalization and growth

With Saras Analytics, Ryze turned fragmented post-migration data into a trusted foundation for growth.


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Location
Boston, Massachusetts
Industry
Health & Wellness
Goals
To restore historical subscription data and unlock actionable retention insights
Integrations
Recharge, Shopify, Klaviyo, Facebook, Google Ads, ShipBob, Amazon, Postscript

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